Sonex Financial Vulnerable Customer Whitepaper May 2018
Vulnerability can come in a range of guises, and can be temporary, sporadic or permanent in nature. It is a fluid state that needs a flexible, tailored response from companies. Many people in vulnerable situations would not diagnose themselves as ‘vulnerable’.
Vulnerability can have a severe impact on a customers ability to deal with their finances. It is important that vulnerable people are given the time, space and support for them to deal with their situation. The complete whitepaper is available here Sonex Financial Vulnerability White Paper May 2018