MALG Chair launches new research on customer vulnerability and debt collection

MALG Chair Liz Barclay this morning launched the Finance & Leasing Association and The UK Cards Association’s new publication: ‘Vulnerability; a guide for debt collection – 21 questions, 21 steps’. Both trade associations and a number of other MALG members including the Credit Services Association and the Money Advice Trust, worked in partnership with the University of Bristol’s Personal Finance Research Centre (PFRC) to develop this important work. 

Read the full article and download the report here