OFGEM Standards of Conduct Consultation

The latest policy consultation from OFGEM proposes to require suppliers achieve the objective of “treating customers fairly” and to add a broad vulnerability principle to the domestic Standards that clarifies to suppliers that to uphold their obligation to treat all domestic customers fairly, they need to make an extra effort to identify and respond to the needs of customers who are in vulnerable situations. 

This policy consultation also outlines a proposal to amend standard licence condition 5 so that the regulators information gathering powers enable it to monitor the market more effectively. Full text of the consultation is available here