Sonex Video Podcast EP01 – Financial & Mental Health in a COVID-19 World
Here are the questions we posed to our panel of experts with timecodes to jump to that part of the video.
Q1) Experts are predicting and initial reports from China suggest that there will be an explosion of mental health issues as a result of COVID-19. What impact do you think COVID-19 will have on Mental Health and what do you think will be the most common disorders? 2:00
Q2) 70% of the customers we have asked have said that they have already been impacted financially, do you see financial pressure being one of the main drivers of poor mental health in the near future? 7:00
Q3) We are hearing from our customers with life threatening illnesses that their treatments have been delayed, how would this be affecting their mental health? 12:55
Q4) What aspect of Mental Health has the biggest impact on an individual’s financial health? 16:50
Q5) What’s the single biggest difference creditor organisations could make, to better support those with mental & financial health problems? 24:54
Q6) What skills should organisations focus on when developing staff who are dealing with customers experiencing these types of health issues? 31:11