Updated 26th March 2020

During these difficult times, we hope all of our customers and their family and friends are safe and well. Our main priority is to guarantee our staff safety whilst maintaining normal service levels to our customers. We have taken the necessary precautions and we are following the current government guidelines strictly. We will continue to monitor the situation daily and follow any new guidance issued whilst offering the best possible service to our customers.

During this period of uncertainty, we will continue to support our customers and deliver the right outcomes based on their circumstances. If you have been affected by coronavirus and it has impacted you financially then please get in touch by phone, email or using the webchat feature. We are here to help and will consider all options available to us in order to come to a fair resolution.